At Blonde Unicorn, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or exchange an item. Here is our return and exchange policy:
Returns：
1. Return Period: You may return an item within 30 days of receiving your order.
2. Condition of Returned Items: Items must be in their original condition, unopened, unused, and with all tags and packaging intact.
3. Return Process:
-
Contact our customer service team at info@blondeunicorn.com to initiate a return.
-
We will provide you with a return authorization number and instructions on how to return the item.
-
Ship the item back to us at the address provided. We recommend using a trackable shipping method.
4. Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds may take 7 business days to process.
Exchanges：
1. Exchange Period: You may request an exchange within 30 days of receiving your order.
2. Condition of Exchanged Items: Items must be in their original condition as described in the returns policy.
3. Exchange Process:
-
Contact our customer service team to request an exchange.
-
Provide the details of the item you wish to exchange and the reason for the exchange.
-
We will assess your request and if approved, send you a replacement item. If the replacement item is not available, we will offer you an alternative or issue a refund.
Exceptions：
-
Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.
-
Items that have been damaged due to misuse or improper care are not eligible for return or exchange.
Shipping Costs：
-
For returns due to our error (e.g., wrong item sent), we will cover the shipping costs.
-
For other returns and exchanges, the customer is responsible for shipping costs.
We reserve the right to modify this return and exchange policy at any time. For any questions or concerns regarding our return and exchange policy, please contact our customer service team.